A service is experiencing issues

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 7700.

Wholesale networks often do routine work out of hours between 11pm-6am. We recommend waiting until after 6am and if your service has stopped, then contact after that time for us to investigate further and raise a fault if required as there will be limited actions we can take during that period.

Stickied Incidents

Friday 23rd July 2021

Portal Quality Graphing

Quality Graphs are missing from the portal at this time due the monitoring device failing.

As this is not service impacting, we have paused the collection for now but will be looking to replace this as soon as possible.

Past Incidents

Tuesday 20th July 2021

No incidents reported

Monday 19th July 2021

No incidents reported