Services operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 7700.

Wholesale networks often do routine work out of hours between 11pm-6am. We recommend waiting until after 6am and if your service has stopped, then contact after that time for us to investigate further and raise a fault if required as there will be limited actions we can take during that period.

Past Incidents

Saturday 2nd November 2024

Portal Direct Debit Failures

We are investigating why some customers Direct Debit payments did not complete correctly on 1st and 2nd November.

This appears to be an issue with our processor as not all payments failed when they were submitted at the same time.

We apologise for any confusion caused by the automated message sent advising the payment failed or was overdue.