Response times for Sales queries including those changing from copper voice lines to alternative (SoGEA/FTTP) is longer than usual.

We usually aim to respond within a few hours at most but due to the volume of queries, this is taking a number of days.

If you have a request open, please do not add updates chasing a response as this will move your ticket to the back of the queue as they are sorted in the last updated time for fairness. As long as your ticket shows Open/Waiting for Staff - we will respond.

Support queries are still being actioned within normal time frames and there is no delay with those.

We appreciate your understanding and patience during this one-off event due to the voice line shutdown.