Services operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 7700.

Wholesale networks often do routine work out of hours between 11pm-6am. We recommend waiting until after 6am and if your service has stopped, then contact after that time for us to investigate further and raise a fault if required as there will be limited actions we can take during that period.

Past Incidents

Thursday 21st November 2019

No incidents reported

Wednesday 20th November 2019

No incidents reported

Tuesday 19th November 2019

SOHO Pro, Business Pro, Fibre Pro and Talk Surf Drops from 12:25am

We've had a few reports of dropped lines this evening from 00:25 onwards.

This appears to be routine supplier work which was not notified although the impact appears greater than would usually be expected. Circuits came back at 00:44 although a few sporadic connections have been seen since.

We continue to monitor.