We have observed that some customers have lost service to then locate a planned works period which our supplier did not inform us about.
There is planned for 24th February (10:00pm) with our wholesale supplier and this will affect a large number of customers country wide due to being a core network upgrade.
The window is due to end at 6am and should your connection not return following a reboot after this time, please contact support and we can investigate further.
Faults or queries raised within that time window that are identified as being part of this work cannot be progressed until after 6am.