Usage Data / Warnings Monday 21st November 2022 12:10:00 pm

We're aware that usage notifications have been sent for some users.

This is due to incorrect data received from upstream showing a large usage bump this morning.

This is being investigated and for now, those customers who have received an unexpected usage notification, please check in your portal and if there is a large increase, usually showing between 10-11am, please disregard this.

We will correct this data once our upstream wholesale provider has resolved the data issue.

We've been advised this cannot easily be resolved so will be zero-rating all overage this month.

Sorry for any confusion caused around the alerts generated - these can be safely ignored until 1st of the month where the usage resets to zero.