Some systems are experiencing issues.
We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 7700.
Wholesale networks often do routine work out of hours between 11pm-6am. We recommend waiting until after 6am and if your service has stopped, then contact after that time for us to investigate further and raise a fault if required as there will be limited actions we can take during that period.
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Response times for Sales queries including those changing from copper voice lines to alternative (SoGEA/FTTP) is longer than usual.
We usually aim to respond within a few hours at most but due to the volume of queries, this is taking a number of days.
If you have a request open, please do not add updates chasing a response as this will move your ticket to the back of the queue as they are sorted in the last updated time for fairness. As long as your ticket shows Open/Waiting for Staff - we will respond.
Support queries are still being actioned within normal time frames and there is no delay with those.
We appreciate your understanding and patience during this one-off event due to the voice line shutdown.