All systems are operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 7700.

Past Incidents

Monday 22nd October 2018

No incidents reported

Sunday 21st October 2018

No incidents reported

Saturday 20th October 2018

No incidents reported

Friday 19th October 2018

No incidents reported

Thursday 18th October 2018

General Broadband Router Restart

We're having to conduct an emergency reboot of one LNS due to a potential error being flagged within logs on the device.

This will cause users on that LNS to disconnect and reconnect to another LNS automatically. The loss of service should be very brief. This will only impact a very low percentage of customers.

Sorry for any interruption in advance.

Update: This reboot completed without further incident.