All systems are operational.
We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 7700.
Wholesale networks often do routine work out of hours between 11pm-6am. We recommend waiting until after 6am and if your service has stopped, then contact after that time for us to investigate further and raise a fault if required as there will be limited actions we can take during that period.
Last updated 2026-03-06 02:36:01
Last updated 2026-03-06 02:36:20
Last updated 2026-03-06 02:36:44
Last updated 2026-03-06 02:36:54
Last updated 2026-03-06 02:37:04
Last updated 2026-03-06 02:37:11
Last updated 2026-03-06 02:37:21
Last updated 2026-03-06 02:37:29
Last updated 2026-03-06 02:37:38
Last updated 2026-03-06 02:37:47
Last updated 2026-03-06 02:37:57
Last updated 2026-03-06 02:38:03
We have been able to conclude that following restoration of the power, one of the switches in the raack appears to have suffered a configuration issue.
On booting, both upstream ports became active when usually they are in an active/standby setup.
We will look to replace the hardware as a precautionary measure in due course.
The issue was resolved at approximately 12:30pm.
Investigations are ongoing.
Earlier today at 11:43am, there was an issue affecting power to a number of services.
Whilst power was restored, this then had a knock on effect causing a longer than expected outage.
We are still reviewing but posting this for reference whilst this is done.